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Description

Are you passionate about transforming on-road operations and driving excellence at scale? Join Amazon Logistics as an On The Road (OTR) Operations Excellence Program Manager, where you'll maximise operational performance while creating exceptional delivery experiences. This pivotal role puts you at the centere of strategic initiatives that enhance safety, capacity, quality, and experience across Australia's logistics network.

You'll leverage your expertise in stakeholder management and continuous improvement to drive cross-functional programs that deliver measurable results. Working with delivery service partners, senior leaders, and operations teams, you'll be the custodian of on-road excellence, creating win-win partnerships that advance both operational efficiency and customer satisfaction.

Key job responsibilities
- Lead and execute complex cross-functional programs spanning safety, capacity, quality, and customer experience initiatives across Australia's logistics network
- Drive strategic planning and implementation of medium-term on-road improvements, managing multiple competing priorities and complex projects simultaneously
- Partner with senior stakeholders, Delivery Partner Managers, and operations teams to establish network-wide best practices and continuous improvement processes
- Develop and maintain data-driven performance metrics, regularly analyzing program health and proactively identifying risks and mitigation strategies
- Influence and align diverse internal and external stakeholders through effective communication and consensus building to achieve organizational objectives

A day in the life
You'll start your day analyzing performance metrics from across the network, identifying opportunities for operational improvements and customer experience enhancements. You'll collaborate with Delivery Service Partners to understand on-ground challenges and work with cross-functional teams to implement solutions. Your afternoons might involve strategic planning sessions with senior leaders, developing roadmaps for new initiatives, or facilitating workshops to drive alignment across diverse stakeholder groups.

About the team
Join the dynamic On The Road team within Australia's Operations Excellence organization, where innovation and autonomy drive meaningful impact. Our mission is to deliver exceptional customer experiences while optimizing logistics operations across the country. We foster a collaborative culture that values continuous improvement and strategic thinking.

This is an exciting opportunity to shape the future of last-mile delivery in a rapidly evolving environment. Our team operates with significant autonomy, empowering passionate individuals to drive transformational change in on-road operations and create lasting value for customers and delivery partners alike.