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Description

The MEXCT HRBP provides support to Amazon Operations team by partnering with senior stakeholders on the country-related business and people agenda, and manages country-wide projects independently. This role is a key partner in driving people strategies across multiple sites in Mexico, with a strong focus on our hourly workforce and operational excellence.

COMPANY CULTURE STEWARD
- Applies understanding of Leadership Principles and values when consulting with employees, managers and site PXT (i.e.: time and attendance, payroll, terminations, promotions)
- Initiates and supports site leadership (Ops and PXT) across multiple locations to develop and sustain a strong, inclusive culture aligned to Amazon's standards

ORGANIZATION DEVELOPMENT & PLANNING
- Understands key business goals and operational priorities within MEXCT, and applies that understanding to core HR responsibilities to prioritize work and set goals
- Provides input into org discussions (i.e. Time and attendance issues, Golden rules, terminations, investigations)
- Implements communication plans for org changes across sites

ORGANIZATION HEALTH
- Conducts diagnostics to identify trends and ER or workplace issues specific to Amazon operation; communicates findings to leadership
- Partners with management to drive positive employee relations, including compliance with Mexican labor law (LFT) and proactive monitoring of any regulatory changes
- Proactively monitors and acts to address ER or labor changes relevant to Mexico's logistics operations
- Implements components of strategy and action plans that address workplace environment, employee engagement, and retention — with particular attention to frontline/hourly associate populations
- Conducts investigations of employee relations issues in consultation with management
- Supports rollout of compliance initiatives; independently counsels the business on local employment law, IMSS, and any legislative changes affecting operations in Mexico

WORKFORCE PLANNING & TALENT ACQUISITION
- Partners with Recruiting to coach managers around the recruiting process for both salaried and high-volume hourly roles
- Interprets hiring data and provides recommendations to recruiting and client leaders for sourcing strategies relevant to Mexico's labor market
- Maintains deep understanding of local market conditions and staffing dynamics across Mexico sites
- Participates in interview loops and debriefs
- Approves offers, transfers, and compensation exceptions within the client org
- Engages with managers to ensure launch plans are created and participates in site launch plans as needed
- Monitors vendor and 3rd party worker relationships for co-employment risk, in line with Mexican regulations
- Works closely with staffing and/or recruiting partners to maintain healthy candidate and staffing funnels across sites

TALENT MANAGEMENT & DEVELOPMENT
- Facilitates or assists multiple department or group level talent discussions
- Drives identification and management of forward-looking promotions for managers
- Identifies participants for development programs and manages internal communications related to training
- Partners with leaders on talent development initiatives tailored to the MEXCT team's needs




Key job responsibilities
- Partner with Amazon Mexico operations leaders across multiple sites to manage the country-wide people agenda, with a focus on a large hourly associate population
- Serve as the centralized point of contact supporting time & attendance audits, payroll accuracy, and compliance with labor standards across all MEXCT-supported sites
- Monitor and enforce Golden Rules compliance to prevent consecutive-days-worked violations and other labor law risks under the LFT
- Drive positive employee relations by conducting investigations, counseling managers on ER issues, and proactively addressing workplace environment concerns across sites
- Lead or support the rollout of HR policy changes, compliance initiatives, and process improvements
- Partner with PXT and operations leadership on talent management, promotions, and development of both hourly and salaried populations
- Manage voluntary and involuntary separations end-to-end, including final payment processes and system offboarding
- Maintain and improve HR operational standards, tracking key metrics such as SLA ≤24hrs, pay defects, audit accuracy, and escalation response rates

A day in the life
- Monitor and resolve pre-defects and pay defects within the 24-hour SLA, documenting cases and coordinating with payroll partners as needed
- Execute weekly payroll close, including data upload to Payroll Central every Monday and validation of codifications (VTO paid/unpaid, NWPT, LOA/PLOA/PTO) across MyTime and Vaca & Toro
- Review and reconcile vacation, leave of absence, and PTO records to ensure accurate system alignment between Vaca & Toro and MyTime
- Coordinate the RD Process and support associates and managers on lifecycle transactions (transfers, terminations, LOAs)
- Respond to and manage escalations submitted by PXT partners and site leadership, ensuring timely resolution and communication

About the team
Inclusive team culture
At Amazon we embrace our differences and are committed to furthering our culture of inclusion. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance
We believe striking the right balance between your personal and professional life is critical to long-term happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.