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Description

StoreGen is chartered with supporting Stores teams in their AI-native development journey. Pippin is StoreGen's AI-assisted design and planning tool — the surface where builders plan, write, and collaborate as they build — and it is about to become one of the most widely used internal platforms at Amazon. With Quip's deprecation, Pippin inherits a user base of 384K daily active builders. The Foundation Team is the team that makes Pippin run at that scale.
As its founding SDM, you are not inheriting a steady-state system — you are building a team from scratch at the most consequential moment in Pippin's history. You will own Tier 1 reliability for a platform hundreds of thousands of builders depend on daily, and you will lead your team in experimenting with AI-native approaches to how that platform runs: automating operational workflows, accelerating incident resolution, optimizing cost, and hardening security — not through traditional engineering alone, but by making AI a first-class participant in how the Foundation Team operates. This experimentation mandate is what directly advances StoreGen's AI-native charter and what makes this role different from every other ops-oriented SDM role at Amazon.
You will not be choosing between running a platform and innovating on it. Both are the job — and you will be doing both at a scale few internal tools ever reach.


Key job responsibilities
- Build the Foundation Team. This is a founding role. You will hire, develop, and set the culture and technical bar for a new team of engineers
- Own Tier 1 reliability. You are responsible for the operational health of Pippin at scale — SLA management, incident response, and platform stability for hundreds of thousands of daily active users.
- Lead the Quip migration. You will execute the transition of Quip's user base to Pippin across staggered cohorts, ensuring continuity for builders across Amazon who depend on document collaboration daily.
- Drive platform development. Beyond operations, you will own the roadmap for platform features — reliability improvements, document store architecture, and the core editing and collaboration experience.
- Experiment with AI-native operations. Within your charter, you will lead the team in applying AI to how the platform runs — automating operational workflows, accelerating incident resolution, and exploring how AI changes what it means to operate a production system.
- Partner with the Lab Team. You will work closely with your peer SDM to share on-call responsibility, coordinate on shared platform features, and advance Pippin's AI-native mission together.

About the team
StoreGen collaborates with and supports Stores teams in their AI-native development journey. Pippin is StoreGen's AI-assisted design and planning tool, purpose-built to accelerate builders in the SDLC — from planning and design through execution and review. The Foundation Team is the team that makes sure Pippin runs reliably at the scale that mission demands.