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Description

PLEASE NOTE: This role can sit in Atlanta, GA, Nashville, TN, or Tempe, AZ. Relocation is required.

Amazon moves freight across the country every day, and Amazon Relay helps us match the right carrier to the right opportunity. This role owns the carrier strategy for Relay Freight Auctions, the program where carriers win long-term contracted freight, plan their weeks, and grow their business with Amazon. Instead of covering freight one load at a time, you make Amazon Relay a great choice for carriers.

You will own the strategy for how freight is offered, how we attract and retain carriers, how carriers find availability, and help make the decision easy for why and how they find the right fit. You will build the carrier base and match the right truck to the right opportunity. You will find where the carrier experience breaks down and fix it. You will work with product teams to make the program faster and easier to use, and with planning teams to make sure the freight carriers see is predictable and worth bidding on.

This program is growing and expanding into new freight types and regions. You will help decide where it goes next, working across teams to advocate for what carriers need and what Amazon needs to deliver for customers.

Key job responsibilities
As the Senior Supply Chain Manager for Relay Freight Auctions, you will partner with internal and external stakeholders to grow the carrier base, improve carrier execution, and reduce cost. You will do this through the following:

• Own the carrier strategy. Set the mission, objectives, and approach.
• Build engagement approaches that reflect what carriers need to commit while balancing transportation spend.
• Work with technology and product teams to improve how the program runs, reduce manual work, and speed up carrier engagement.
• Use carrier and program trends to find opportunities for better lane combinations, return freight, and carrier retention.
• Partner with planning and operations to improve freight quality, reduce cancellations, and make contracted freight reliable.
• Solve ambiguous problems in a fast-changing space, identifying and mitigating risks before they become roadblocks.
• Build and govern reporting that gives leadership visibility into program performance, planned versus actual results, and the impact of new initiatives.
• Communicate program impact and recommendations to business leaders and senior leadership.

A day in the life
Some days you are in the data, finding what keeps carriers coming back and where you can make their experience better. Other days you are with product managers shaping how the program works, with planning teams making sure the freight is reliable, or talking directly with carriers about what they need to commit. You will move between long-term strategy and the daily decisions that keep freight covered. The common thread is your strategy, finding new ways to make the program work better for the carriers who use it and the customers who depend on it.

About the team
Carrier Services owns the mission to make the carrier experience across Amazon Relay a great one. We work to make Relay the place where carriers want to grow.