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Description

Amazon Relay is seeking a Senior Product Manager to reimagine and drive the product strategy for how we offer carrier (trucking company) support. In this role, you will own the vision, roadmap, and go-to-market strategy for developing and enhancing the capabilities that ensure all carriers are able to keep their company’s operations with Amazon Relay running smoothly. The importance of this role and product can’t be understated – ineffective and inefficient support leads directly to late packages to customer’s doorsteps. Said another way, keeping the customer promise depends on nailing support.

This is a high-visibility, high-impact role that requires a combination of product strategy and the ability to influence across engineering, operations, and legal stakeholders. The ideal candidate is a seasoned product leader who thrives in ambiguous, high-stakes environments and has a track record of building products at scale.


Key job responsibilities
• Define and own the multi-year product vision and roadmap for Carrier Support Center.
• Identify and prioritize the highest-impact product investments to improve the current experience.
• Develop and maintain a deep understanding of the customer and their evolving needs.
• Define and report on metrics to measure support effectiveness – identifying areas for further improvement

About the team
The Relay Product and Tech Organization sits within the Technology Transportation Services (TTS) organization which builds software systems that work across our vendors, warehouses and carriers to optimize both time and cost of getting the packages delivered. Our services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers, owner operators and drivers worldwide, manage business rules for millions of unique products, and improve ordering and delivery experience for millions of online shoppers. Our mission is to build the most efficient and optimal transportation solution on the planet, using our science and technology muscle as our biggest advantage.