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Description

At Amazon, we're working to be the most customer-centric company on earth. To get there, the Global Engineering, Maintenance, and Sustainability (GEMS) Emerging Countries Launch Team (Launch Team) needs exceptionally talented, bright, innovative and driven leaders. The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner.

The GEMS Emerging Countries Launch Team is seeking a qualified candidate to solve the complex challenges of progressive innovation to drive efficiencies at operational benchmark rates. We are looking for a customer-obsessed leader with proven program management experience and a strong track record of delivering results to own and execute highly strategic launches, in addition to driving multiple complex projects across one or more programs. If you are looking for an environment where you can drive business innovation amidst various levels of ambiguity, this is an exciting opportunity to join a growing team within Amazon!

The Senior Manager Emerging Countries Launch will lead a team that focuses on solving the complex challenges that enable new FCs, Sort Centers and Delivery Stations to quickly hit benchmark rates while operating at full capacity. They will do this while ensuring basic standards are supported throughout the local organization so that they can continue to meet our customer's needs, both internal and external. In this role, you will influence a team comprising of Regional Directors, Site Leaders, Senior Operations Managers, Operation Managers, Area Managers, Start Up Project Managers, Construction Managers, Operations Engineers, and Design Engineers connected to a new site. This role calls for an individual who is technically smart to gain credibility with customers and stake holders at various levels of the organization.

We seek a strong leader who can prioritize well, communicate clearly, and consistently deliver results. You must have the capability to manage multiple projects and competing priorities while maintain high levels and trust and influence. A key to influencing stakeholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions. Excellent written and verbal communication skills are essential. Successful candidates will be comfortable leading teams with the required analytical, mathematical, and quantitative capabilities.

The successful candidate

possesses the ability to naturally gain trust and consistently delivers results;
is results driven, hard-working, and a creative person who loves solving challenging problems;
works backwards from the customer to scope and define program requirements and critical milestones;
can effectively navigate ambiguous situations without heavily relying on direct support from their leader;
demonstrates a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple business groups;
manages multiple projects with competing deadlines whilst maintaining a customer focus;
collaborates with and influences team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis;
partners to build and execute on new initiatives and roadmaps each year;
optimizes cross-team processes that improve team efficacy and delivery;
has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams;
takes ownership and accountability for programs, while maintaining the ability to ask for help, and escalate issues and problems as necessary to keep programs on track;
is comfortable with a high degree of ambiguity and operating in a rapidly evolving and changing landscape;
dives into the details and leverage high judgment and gut instinct; and
communicates effectively to all stakeholders related to a launch or program/project.

This role requires up to 50% travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities
Effectively manage a team of Launch and Start-Up managers ultimately who prepare a building for turnover to the local teams and sets the operations team up for success
Manage day-to-day relationships with multiple Fulfillment Centers (FCs), Sort Centers (SCs) and Delivery Stations (AMZL)
Coordinate GES and Operations stakeholders to exceed Amazon standards for the launch of new sites or expansions of existing buildings in order to achieve operational success
Dive deep into existing processes to identify defects or opportunities for process improvements
Compile, manage, and report on weekly project metrics
Drive multiple projects to optimize, standardize, and/or improve processes within and outside of launch
Individual selected for this role must live and base in Mexico.
Extensive travel, up to 50%

About the team
Have you ever had an opportunity to be a member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry? You can expect all the challenges and benefits of a high-profile business: wide-open space for process improvement and innovation, and a high caliber, high performance team, within a fast-paced environment. This role will require a willingness to dive deep into the details, proactively solve problems, leverage thorough judgment and intuitive thinking to strategically grow a program and always obsess over customers. Everyone on the team wears multiple hats, however ownership of the customer experience is always prioritized!