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Description

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

As the Manager I, Operations, you will supervise a team of Localization Specialists. Your team will be in charge of quality, accuracy and localization in subtitles and dubs. Through production support, the team will validate accuracy of contents and correct or improve accuracy when necessary; through collaboration with AI tools, the team will continuously improve the effectiveness of technology to transcript, translate and dub content. The team will also support internal audits to ensure our customers get the best subtitles, improving their streaming experience

As a manager, you will be in charge of defined problems by delegating tasks, identifying roadblocks and recommending trade-offs. You will also be responsible for delivering on team goals, providing guidance or coaching to your direct reports and for hiring new talent. To succeed in this role, you will need experience leading operational teams, executing deliverables with guidance, communicating effectively and improving operational processes by driving standardization or resource optimization.

Please note that this is a Madrid office-based role.

Key job responsibilities
* Manage a team Localization Specialists who work on quality and correction of subtitles and dubbing.
* Plan and commit to deliverables by managing the team resources and infrastructure, queue, shifts, cross training, and time off.
* Provide support for the optimization of various operations, team productivity, customer experience and workforce metrics
* Perform root cause analysis and create documentation to reflect the identified gaps, problem, root cause and solutions.
* Initiate and lead process improvement projects, present solutions, and implement them to relevant operational areas

About the team
The Global Localization Operations team, with hubs in Madrid, Bangalore, and Tokyo, leads multilingual accessibility across 16 languages through high-quality subtitling and dubbing, combining human expertise with technology. Our mission is to deliver content that feels native to every viewer, ensuring content is culturally resonant, linguistically precise, and seamlessly accessible. We partner with internal stakeholders across Research & Science, Product, Technology, and Program teams to align on shared goals and continuously raise the bar for the customer experience.