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Description

Our team owns and builds experiences that create trust and value for customers, selling partners, and shippers. We seek to achieve Zero Defects and Zero Cost of Returns at scale.

We constantly create long-term value, working with multiple teams to identify and remove defects that cause returns, improving the return experience, and managing the lifecycle of returned and damaged products.

In this role, you will focus on improving supply chain experience in Brazil by ensuring that new launches and existing features has the technical and operational support required across a variety of internal and external systems. You will contribute to and drive programs that will offer new and delightful experiences to customers and stakeholders.


Key job responsibilities
- Own Product Vision: End-to-end accountability; leads channel strategy, value proposition, writes product requirements. Focuses on customer delight.
- Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
- Scale services and tools – design processes, tools and procedures that scale with the business’ growth in volume and complexity
- Monitor key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
- Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
- Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.
- Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
- Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.
- Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts

A day in the life
Our work is broad and deep. No two days are the same (in a good way!). You will work closely with business stakeholders and technology teams across Amazon to develop scalable solutions for complex problems. You must be equally comfortable partnering with a business team and a technical team, be able to quickly adapt to ambiguous opportunities where you may need to flex and operate as a program manager one day, a product owner the next, and then as project leader to push a project to the finish line.