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Description

Alexa+ is our next-generation, generative AI-powered personal assistant — more conversational, intelligent, and personalized, helping you get things done. This is a rare opportunity to shape how millions of customers across the UK & Ireland experience the world’s best personal assistant — defining what it means for Alexa to truly understand and serve British and Irish customers.

We’re looking for a Senior Product Manager who will shape how Alexa sounds, feels, and connects with customers across the UK and Ireland — making her culturally relevant, contextually aware, and genuinely relatable.

You’ll work at the intersection of AI, culture, and customer experience, using prompt engineering tools to localise Alexa’s personality for millions of customers. You’ll adapt global personality frameworks to reflect local nuances, test relentlessly, and regularly iterate based on real customer signals. This is not a developer role — you won’t be writing production code. This is not a traditional roadmap-and-backlog PM role — you’ll be much more hands-on with the product itself. This is not a one-and-done project — it’s a continuous, evolving craft.

Key job responsibilities
- Localise Alexa’s personality for UK and Ireland customers — shaping conversational behaviour, tone, manner, and relatability using AI-based prompting tools and deep cultural understanding
- Adapt global Personality Style frameworks to local preferences, ensuring cultural and contextual relevance across all customer touchpoints
- Prototype and experiment — get hands-on with prompt tools, create examples, run A/B tests, and iterate rapidly based on results
- Ensure consistency of personality and tone across verticals and experiences
- Define quality and safety frameworks for automation, including guardrails, scenario coverage, validation, and regression strategies as we scale
- Establish performance measurement for Alexa behaviour — setting expectations for experimentation, A/B testing, analytics, and learning loops
- Provide systems-level oversight across tools, APIs, knowledge bases, prompts, and integrations — identifying structural constraints and influencing architectural direction
- Champion customer insights to influence global roadmaps, bringing the UK and Ireland customer voices to the table