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Description

ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases.

You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery.

Key job responsibilities
- Deliver professional advisory services through proactive 1:1 compliance coaching to high-contact sellers; identify capability gaps, investigate root causes and provide tailored solutions to build sustainable compliance capabilities.
- Conduct direct seller engagement including hosting roundtables and training sessions; customize training content; adapt presentation style to audience needs; handle complex Q&A sessions; innovate training methodologies and approaches.
- Develop approaches to address systemic compliance gaps; create and maintain workflows and SOPs; architect process frameworks; lead process transformation initiatives and develop scalable solutions across regions.
- Perform root cause analysis on compliance issues; develop data-driven recommendations and action plans to improve seller compliance experience; take ownership of complex projects and workflows.
- Drive cross-team process improvement initiatives and solution implementation; influence stakeholders and drive strategic initiatives.
- Handle escalations independently; provide definitive answers on document rejections, repeat-denied appeals and documentation edge cases requiring nuanced human judgment.
- Present confidently to leadership; create sophisticated training materials and help content; communicate complex topics clearly to various audiences with clear rationale for decisions.
- Contribute seller insights and ground-truth data to refine AI-driven self-service tools (Seller Assistant); loop learnings from direct engagement back into automation and process improvement.

About the team
Amazon strives to be Earth's most customer-centric company. The Selling Partner Engagement team sits within RISC Ops under Trustworthy Shopping Experience (TSE), serving as the specialized compliance interface between Amazon and its Selling Partners. ACS deploys dedicated human experts to bridge complex regulations and global seller growth through personalized coaching and express resolution. The team obsesses over delivering world-class compliance support; striving to predict seller needs before problems arise, creating innovative self-help tools and providing solutions that build sustainable compliance capabilities.