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Customer Solutions Manager, ANZ Public Sector
Amazon
Customer Service
Melbourne, VIC, Australia
Posted on May 6, 2026
Description
This role leads a team of CSMs responsible for accelerating cloud adoption, maximizing customer value, and ensuring long-term retention and growth.
You will operate at the intersection of technology, business strategy, and customer engagement—guiding customers through complex cloud transformations while building a high-performing team aligned to AWS Leadership Principles.
Key job responsibilities
Key Responsibilities
Lead, coach, and develop a team of Customer Solutions Managers across Public Sector accounts.
Own customer outcomes, including adoption, value realisation, retention, and expansion.
Partner with Sales, Solutions Architecture, and Support to deliver seamless customer experiences.
Establish success plans, governance frameworks, and executive engagement models for key customers.
Drive operational excellence through metrics such as usage growth, ARR expansion, and customer health scores.
Act as an escalation point for critical customer issues and proactively mitigate risks.
Influence product and service improvements by capturing customer feedback and insights.
Build and scale best practices, playbooks, and mechanisms aligned with AWS global standards.