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Description

Worldwide Operations Security (WWOS) is hiring a Senior Manager, Technical Program Management to lead Video Solutions and Infrastructure within the Global Physical Security team. The mission of WWOS is to support Amazon's Worldwide Amazon Stores (WWAS), as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection.

We are seeking a Senior Manager, Technical Program Management to lead the strategic development and deployment of video management systems, video analytics, and cloud-based video infrastructure across Amazon's global operations. This role requires working with regional teams on standardizing video solutions globally, development of video infrastructure frameworks, and staying apprised to the latest developments in the industry. The role will require coordinating and influencing many stakeholders across multiple geographies and organizations.

The ideal candidate for this job should be a self-starter who thrives in dynamic and innovative environments. They should be able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. Additionally, they should possess strong organizational skills, positively work through ambiguity and anticipate the needs of customers.
Technical Cross-domain expertise is necessary to be successful in the security field. You are expected to be an expert, relative to your level, in the core sub-areas:



Key job responsibilities
- Develop and execute multi-year video infrastructure strategy aligned with WWOS objectives
- Lead evaluation and adoption of emerging video technologies on VMS, cloud-based solutions, and AI-powered analytics
- Drive vendor partnerships and contract negotiations to optimize cost and performance
- Define technical roadmaps for video management system standardization across 7,000+ global sites
- Manage deployment of video analytics solutions including computer vision, screening analytics, and automated monitoring systems
- Oversee video anonymization and privacy compliance initiatives across global regions
- Architect solutions integrating video systems with access control, intrusion detection, and security operations centers
- Develop frameworks for serverless AWS services migration and infrastructure automation
- Establish data warehouse integrations for video metadata and analytics
- Create technical specifications and deployment standards for video infrastructure
- Collaborate with Regional Policy & Compliance, Legal, and Privacy teams
- Influence senior leadership on strategic technology decisions
- Manage operational and capitalized budgets and ensure cost-effective program delivery
- Establish metrics and KPIs for video system performance and reliability
- Drive continuous improvement in deployment speed, system uptime, and cost efficiency
- Mentor and develop technical program managers on the team


A day in the life
Drive clarity and deliver with complete independence on complex, ambiguous problems
Work across organizations with broad strategic influence, aligning teams toward coherent approaches
Own very large programs managing significantly complex initiatives that resolve critical problems
Identify risks and opportunities in strategies and organizational structures, making trade-offs between business opportunity, resources, and sustainability
Recognize, adopt, utilize and teach best practices in video infrastructure program management
Have industry-leading skills and knowledge that improve our design and deployment strategy
Maintain high capacity for context switching while remaining productive and providing effective guidance
Demonstrate a strong preference for assisting the business with achieving its goals
Relentlessly search for root causes of problems to understand broader context
Maintain understanding of the security threat environment and how it affects the company
Keep knowledge and skills current with the rapidly changing technology landscape