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Description

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and grow. Our team empowers every customer by providing tailored service, compelling technology, and hands-on support. We take the time to understand each customer's unique challenges — from scaling rapidly with limited resources, to modernizing legacy systems, to unlocking new revenue streams through data and AI — then build solutions that accelerate their outcomes. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

As a trusted customer advocate, the Solutions Architect will help Small and Medium Business (SMB) organizations understand best practices around advanced cloud-based solutions, and how to migrate and modernize existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad adoption of AWS within the SMB segment, with a specific focus on how Generative AI and Agentic AI are reshaping how fast-growing businesses operate, compete, and serve their customers.

The ability to connect technology with measurable business value is critical to a Solutions Architect. You should have a demonstrated ability to think strategically about business, products, and technical challenges unique to the SMB space, including rapid scalability, cost optimization, security posture maturity, and AI-powered innovation. As SMB customers move from experimenting with GenAI to deploying autonomous agents across their operations, you will help them navigate that shift with confidence and speed.

Key job responsibilities
* Drive success in building and migrating SMB customer applications onto AWS, including web and mobile platforms, data warehouses, line-of-business applications, and AI-powered workflows that enable autonomous decision-making.

* As part of the SMB account management team, formulate and execute a technical strategy aligned to SMB customers' growth goals, with a deliberate focus on GenAI and Agentic AI adoption that drives measurable outcomes across sales, operations, and customer engagement functions.

* Educate customers on AWS's value for SMB workloads and lead architectural discussions to ensure solutions are designed for resilience, cost efficiency, security, and rapid innovation — including multi-agent systems and foundation model integrations tailored to SMB use cases.

* Conduct one-to-few and one-to-many enablement sessions covering GenAI-powered productivity, agentic automation for business operations, serverless and analytics modernization, and AI-driven customer experience. Capture and share best practices across the SA community, including reusable agentic AI frameworks and responsible AI governance patterns.

* Author customer-facing publications such as whitepapers, blogs, and reference architectures emphasizing GenAI and Agentic AI for SMB customers. Build deep relationships with senior technical and executive stakeholders to accelerate their cloud and AI transformation journeys, and serve as a technical liaison advocating for SMB-specific product needs and roadmap priorities.

This role requires travel, including out of state, up to 30% of the time.

About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.