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Description

About the role

The successful candidate will be a member of the Global Finance Operations and will be responsible for vendor experience and complex dispute management.

Responsibilities will include:
· Identifying root causes for problems/ open balances within the supply chain or in internal Amazon systems and leading the initiative of fixing these problems- conduct follow-up tasks, communicate opportunities for improvement and agree action plans
· Analyze key Supplier trends, govern mediation requirement based on analyzed trends
· Acting as a main point of contact for TOP Amazon Suppliers, with the goal to develop business relationships, create mutual trust, and resolve any conflicts to avoid shipment holds or other business interruption
· Prepare vendor health scorecard Conducting reviews and identifying vendor accounts and pro-actively working on their account balances
· Addressing any account related inquiries and concerns from vendors and ensuring vendors know to use the Amazon tools
· Manage Supplier portfolio, includes reviewing Amazon P&L impact & exploring possible ways for amicable settlements. This includes negotiating outstanding balances with the Vendors.
· Drive defect resolution for Supplier identified defects.
· Coordinate with internal stakeholders for amicable Vendor solutions.
· Work with global stakeholders to identify improvement opportunities and help drive the same. This would include driving a culture of continuous improvement through quality initiatives like Lean & Six Sigma.
Other requirements:
· Analyzing metrics relating to operational performance and effectively presenting data to vendors and internal teams
· Working actively and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies
· Interacting with Retail & Finance teams while working on the same vendor account and agreeing on priorities, business decisions, objectives and communication