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Description

Amazon’s Worldwide Returns & ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet. We champion and lead the way to achieve Zero Defects, Zero Cost of Returns, Zero Product Waste, and Zero Carbon, at scale.
We are an agile, innovative organization dedicated to “The Four Zeros”. We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR&S includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.
The successful candidate for the Program Manager, PMO is a strong general athlete with product, program, or general management experience. You thrive in ambiguity and have a willingness to roll up your sleeves to do whatever is necessary in a start-up environment. You are able to energize others with your vision, you have strong communication skills, are a great partner, and can influence at all levels of the organization. This role involves a wide range of problem-solving and will require the ability to identify opportunities with limited oversight, form strong recommendations supported by robust analysis, and build consensus and a plan of action around a common solution.
If you possess the ability and passion to innovate for customers and want to create the best in the world returns experience, then we want you on our team.


Key job responsibilities
In this role with the WW Returns PMO and Center of Excellence, you will focus on ensuring every Amazon launch that requires a Returns solution, delivers as close to program delivery excellence as possible. You will contribute to and drive programs that will increase the working metabolism of teams across Amazon by equipping them with tools and automation to help deliver projects to the same consistent standard, faster, and on an exponential scale. You will coordinate cross functionally and across Amazon Org to guide project owners to bring technical solutions from ideation to fruition.
Example areas of ownership:
• Away Team Payback
• VOC
• Portfolio Owner for Amazon Retail, Luxury stores, Concessions, Zappos, Physical Stores. Projects portfolio includes Joint Goals