Find your next role

Description

Amazon's Last Mile Routing Platform team is looking for a Software Development Manager to lead a team of engineers building and operating the distributed systems that plan, optimize, and manage delivery routes for millions of packages daily. You will own the technical direction, operational health, and people development for services that are foundational to Amazon's delivery network.

Our systems span the full route lifecycle — from initial route creation and optimization, through dispatch and on-road re-sequencing, to visualization and debugging. They process tens of millions of routes per day across 20+ countries, with sub-second latency requirements for real-time use cases and multi-minute SLAs for batch planning. We are in the middle of a significant architectural evolution: converging planning and sequencing onto a shared modeling platform, building centralized coordination layers, enabling iterative and incremental planning, and driving operational excellence across 10+ Tier-1 services.

This role requires someone who thinks deeply about distributed systems and has the operational discipline to run services at Amazon scale. You will work closely with science teams building optimization algorithms, and partner with teams across Last Mile, defining the multi-year architecture direction.

Key job responsibilities
- Lead, mentor, and grow a team of software development engineers; hire top talent and foster a culture of technical excellence and operational rigor
- Own the end-to-end delivery of software projects: design, development, testing, deployment, and production operations for high-availability, low-latency distributed services
- Drive the technical roadmap for your services, balancing feature delivery with operational excellence (resilience, regional migrations, deployment safety, ticket reduction)
- Design solutions for distributed systems challenges: multi-region architectures, data consistency, graceful degradation, safe deployment practices, and horizontal scaling
- Partner with science teams to evolve service architectures that support increasingly complex optimization models (iterative planning, risk-aware outputs, real-time re-sequencing)
- Collaborate across organizational boundaries with software, science, tech SME and product teams to deliver new business solutions
- Establish and maintain operational excellence mechanisms: on-call rotations, runbooks, metrics dashboards, operational readiness reviews
- Contribute to org-wide technical strategy, architecture, and business evolution decisions

About the team
The Routing Platform, within Amazon's Last Mile Routing and Planning organization, builds the systems that plan, optimize, and manage delivery routes for millions of packages daily across multiple businesses. Our services participate in the full lifecycle of a delivery route — from the moment they are initially planned to the moment they reach a customer's door.

We own a portfolio of distributed services spanning route creation, batch and real-time optimization, route state management, dispatch coordination, on-road re-sequencing, inputs assembly, route evaluation, visualization, and debugging. Our systems serve Amazon Logistics, Sub-Same day delivery, Grocery, Amazon XL, Ship With Amazon, and other international programs across 20+ countries.

We are a team that values deep technical thinking, operational excellence, and pragmatic engineering. We run services that directly impact millions of deliveries per day — when our systems are fast and correct, drivers get better routes, customers get their packages on time, and the business operates more efficiently.