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Description

The Hub Delivery Partner program is building a nimble and scalable last mile delivery network by partnering with small business owners in the US and WW. In the US our partners are currently delivering in super-rural and Urban, raising the bar for delivery experiences in some of the most complex scenarios, and enhancing Amazon's connection to their community in the process.

As a Sr. Vetting Support Manager, you will will own the creation and execution of program metrics for vetting support team contractors. Successful program management will ensure a bar-raising vetting experience for every applicant, and it will set applicants up for success on their journey to become Hub Delivery Partners.

Key job responsibilities
Build mechanisms to engage partners frequently through email and other automated communication tools

Develop mechanisms for effective and scalable vetting processes and practices

Use partner and stakeholder feedback to drive program improvement and scalability, defining resource and content changes as well as deployment methods.

Mentor and lead a team of vetting support contractors

About the team
The Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural delivery program. We partner with small business owners who then deliver to Amazon customers. Our partners raise the bar for delivery experience, and the Hub Delivery Partner team is looking for process driven contributors who are eager to build a program that enables their success.