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Description

Amazon strives to be the world’s most customer centric company, and the EU Product team strives to deliver exceptional value to EU business customers through solutions that allow them to use AB seamlessly while adhering to a compliant procurement process of their preference.

We are seeking a Sr. Manager Product Manager to lead our New Capabilities pillar. New Capabilities includes net new experiences highly needed by EU customers, including Sustainability, IT Services, Managed Spend. In this role, you will lead a nimble team of Product Managers responsible for understanding the EU businesses’ strategic priorities in the owned charters, gathering customer insights to define high-fit products, and influencing central Product/Tech teams to prioritize the relevant solutions. You will be responsible for setting the direction for the portfolio of products/offerings, defining goals, prioritizing features according to customer value, preparing launch, and identifying Go-to-market strategies for the owned pillar.

You should be a bar-raising communicator, both verbal and written, able to provide guidance to both technical and non-technical stakeholders. You will need to influence across stakeholder teams, including other Amazon business lines (e.g., Retail) to raise awareness about AB EU customer needs and drive alignment. You will clearly articulate complex problems, propose solutions, and use high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. Ultimately, you will ensure that global Product teams deliver successfully against high EU organizational standards.

You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in a concise and effective manner. You should also feel comfortable dealing with ambiguity and working in a very entrepreneurial environment.


Key job responsibilities
• Lead a team of Product managers responsible for enabling new capabilities relevant to EU customers.
• Partner with business stakeholders to agree on key priorities integrating product strategy with broader business goals.
• Own EU product strategy, roadmap, and (selectively) execution for the Sustainability, IT Services, Managed Spend charters.
• Influence global product teams to prioritize and deliver the EU roadmap.
• Define product requirements and drive feature prioritization, translating customer insights and business objectives into actionable specifications using data-driven trade-off analysis.
• Establish and monitor success metrics across product and operational excellence, defining KPIs, tracking progress, leading continuous improvement initiatives, and using data-driven insights to identify efficiencies and guide strategic decisions.
• Manage stakeholder communication and champion EU customer-centricity, preparing strategic recommendations while conducting customer interviews to ensure decisions remain grounded in delivering exceptional customer experiences.


About the team
Amazon Business EU Product is shaping the EU-specific solutions by working backwards from the specific customer requirements on select, critical charters. As non-tech Product Managers, we own the EU customer journey in charters where the requirements are vastly different from the US. We are a team that influences without authority, so we are looking for individuals that can earn trust with global stakeholders through domain expertise. We achieve this by listening to multiple sources (Voice of Customer; Competition Benchmarking; Customer Service Cases; Customer Service data; UX Research; Industry trends) to stay connected to our respective domains and inform our roadmaps.