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Description

The Customer Reliability and Resilience Engineering (CRRE) organization is transforming how Amazon approaches availability and operational excellence across the Stores and Digital organizations. CRRE's mission is to improve the customer experience by ensuring the Retail Experience is always "indistinguishable from delightful" through two core mechanisms: (1) preventing customer impacting incidents from happening in the first place, and (2) minimizing customer impact when they do occur. We treat availability as a product, continuously innovating to drive "Resilient by Default" solutions where resilience is integrated throughout the software development and operational excellence lifecycle from Day One.

This position will be part of the CRRE Business Operations team. Our cross-functional team focuses on strategic planning, performance management, and operational excellence initiatives that enable CRRE to protect Amazon's customer trust through improved availability outcomes. We partner closely with engineering, science, and product teams to translate complex technical challenges into actionable business strategies, drive data-driven decision-making, and ensure our organization delivers measurable improvements in system reliability and incident response. We collaborate with teams across multiple Amazon organizations to continuously raise the availability bar while reducing aggregate resilience cost for builders.

As a Principal Product Manager (Tech) for the team, you will define the product strategy for treating availability and operational resilience as first-class products. You will drive appropriate technology choices, lead the way for continuous innovation in business operations tooling and processes, and shape how CRRE measures, reports, and improves availability outcomes across Amazon. This is an opportunity to make a significant impact on how Amazon approaches operational excellence at scale. You will play a pivotal role in driving our team's strategic planning processes, operational review mechanisms, and performance management systems, as well as driving alignment with partner business, engineering, and science teams across Amazon on high-profile initiatives that protect customer trust. Reporting directly to the Director of CRRE, you will be instrumental in initiating greenfield projects that transform how we operationalize availability as a product and driving their development through all stages from inception to deployment.