Find your next role

Description

We are looking for a Sr. Risk Manager who can elevate and scale our Escalation team. In this role, you will bring strong judgment, analytical depth, and a builder mindset to help shape how Amazon detects and responds to escalations related to our safety and compliance controls.

You will investigate complex issues when needed, but your greatest impact will come from creating mechanisms that make the team faster, clearer, and more consistent. You will define mental models for decision-making, improve how information flows, and partner with Product, Tech and Science teams to automate manual steps. You will translate ambiguous customer signals into structured frameworks that the team can apply at scale.

This role is ideal for someone who enjoys diving deep into cases but is equally energized by stepping back and redesigning the system that processes them. You will influence global standards and practices for our compliance and safety controls, collaborate with cross-functional partners, and help build a high-performing team. If you want to design scalable processes, modernize workflows with AI, and shape how our safety and compliance teams mitigate and prevent defects, this role offers a unique opportunity to lead meaningful change.

Key job responsibilities
- Build scalable mechanisms that improve quality, speed, and consistency for handling escalations.
- Partner with Product, Tech and Science teams to identify automation opportunities, integrate AI tools, and streamline manual workflows.
- Lead or support complex investigations and escalations, ensuring clear documentation and customer-obsessed recommendations.
- Analyze data to uncover patterns, systemic issues, or signals that require program-level action.
- Write clear narratives that explain risk, root cause, and recommended solutions to senior audiences.
- Identify long-term improvements to the risk management ecosystem and drive cross-functional alignment to implement them.

About the team
Our team protects customers by ensuring best-in-class safety and compliance controls, through escalation management and defect reduction. We investigate anecdotes surfaced through company leadership, media, and other influential groups to identify and remediate systemic issues across our risk management mechanisms. We operate at the intersection of data, customer experience, and product risk. We value people who think clearly, act with ownership, and enjoy improving systems as much as solving individual cases.