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Description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history.

Amazon Candidate Connection Services (ACCS) team has an immediate opening for a Specialist in Prague. As part of Amazon’s Workforce Staffing (WFS) team, ACCS supports candidates through the high volume hiring (HVH) process through phone/email/chat and works with partner teams to improve candidate experience by identifying and removing hiring barriers.

Candidates and partner teams can contact ACCS for any issue during the application and hiring process. This customer service for candidates removes technical barriers in the hiring process, relieving local teams from providing applicant support, standardizes candidate messaging, and collects actionable data on candidate issues. Support is provided via different channels, like email, chat and phone for T1 WFS candidates across EU.

Specialists will be involved in day-to-day operations, vendor management and cooperation with different stakeholders.

Key job responsibilities
Support and optimize internal and external processes.
Support implementation, reporting and monitoring of projects and initiatives.
Participate in development and monitoring of assigned projects, and provide administrative support.
Collaborate and coordinate with different teams and leadership to drive projects and initiatives to successful completion.
Identify issues and propose corrective actions and process improvements.
Ensure that relevant documentation, plans, reports, etc. related to assignments are maintained and shared with relevant parties.
Track progress against defined goals, milestones, and communicate updates across relevant audience.
Be the go to person for recurring process questions.