Find your next role

Description

Looking for a challenging role that is at the heart of analytics and operations? Looking to learn about how the business works and grow into a new data analytics career? AWS Investments team is looking for a Sales Operations Specialist to support the operations of this new platform. The platform is positioned as a central channel to request and provision investments including credits, cash, training, program engagement etc. with a view to provide scale, transparency and ownership on the investments made in AWS customers. The role will allow the candidate to learn about the AWS Business, and will be a critical function to provide analytics/reporting along with the necessary dev-ops support to help the different users of the tool operate their workflows. Candidate will be able to apply their own expertise and leverage this opportunity to grow into their careers focusing on analytics.

Basic responsibilities:
- Provide first line of support to users - Participate in support mechanisms including SIM queues for change requests, office hours and help troubleshoot basic concerns/answer queries
- Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation
- Work with product team to update program workflows using configuration management or change requests

- Deep dive issues with data analysis and product research – use external systems to understand the issue and provide solution

- Resolve simple issues – escalate complex ones to operations team, engage appropriate point of contact within the core team
- Update documentation (SOPs, user guides, glossary, training videos, websites) as new features are rolled out
- Send out weekly reports to stakeholder group – key metrics, pending requests etc.




Key job responsibilities
- Provide first line of support to users - Participate in support mechanisms including SIM queues for change requests, office hours and help troubleshoot basic concerns/answer queries
- Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation
- Work with product team to update program workflows using configuration management or change requests

- Deep dive issues with data analysis and product research – use external systems to understand the issue and provide solution

- Resolve simple issues – escalate complex ones to operations team, engage appropriate point of contact within the core team
- Update documentation (SOPs, user guides, glossary, training videos, websites) as new features are rolled out
- Send out weekly reports to stakeholder group – key metrics, pending requests etc.




About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.