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Description

We are looking for an enthusiastic, detail-oriented, and customer obsessed Risk Specialist to join the Ads Trust Policy operations team. In this role, you will be an owner, responsible for ensuring that Policy’s operational queues are efficiently maintained and executed. You will own managing policy support for our most important sales events, ensuring that policies are in place, that they are well-understood, and that we are providing support to our partners internally and externally. You will deliver these results independently, translating policy-speak into responses that best fit the audience and situation, as well as proactively identifying solutions to policy issues. You will develop a deep understanding of Amazon Advertising policies, working closely with the authors of these policies as you provide guidance to partner teams and in sharing the emergent themes and feedback with Policy Managers that can be learned from the high-volume of requests that you manage. Finally, you will participate in operational improvement initiatives to bring efficiency to the processes we follow, regularly monitoring data and proactively proposing and implementing new ideas for achieving operational efficiencies. If you are looking for a role in a team that has a varied and excited remit, are a self-starter that can solve issues independently, and are looking for more exposure to the way we strategically develop and enforce ad policies, this is the role for you.

Key job responsibilities
• Independently manage policy operations, SOPs, and queues covering critical business functions including high-traffic events

• Review and respond to high volumes of requests from internal stakeholders.

• Learn our Ad Policies to provide accurate guidance to partner teams, with particular emphasis on targeting policy

• Make sound decisions about when to escalate complex or sensitive requests to Policy Managers and drive toward resolution

• Identify patterns and themes from request volumes, raising insights to Policy Managers for continuous policy improvement and operational efficiency

• Assess risks and opportunities in business operations by managing operational roadmaps, analyzing data and workflows to identify gaps, driving efficiencies, and facilitating change communications

About the team
Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of the Advertising Trust team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising.