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Support Engineer II-Ext - AMZ9442005

Amazon

Amazon

Customer Service
Dallas, TX, USA
USD 120,141-160k / year + Equity
Posted on Mar 25, 2026

Description

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ9442005

Position Responsibilities:

Demonstrate comprehensive knowledge of core security fundamentals including network security protocols, encryption technologies, Identity and Access Management (IAM), and security compliance frameworks. Troubleshoot operating systems and networking concepts including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, and proficiency with networking tools such as traceroute, iperf, dig, and CURL. In depth understanding of identity and access management concepts and technologies for securing corporate access, including SSO, SAML, and Identity federation. Experience in securing architectures against various attacks such as Distributed Denial of Service (DDoS) and SQL Injection is essential, along with comprehensive understanding of vulnerability management. Deep knowledge of cryptography concepts including encryption types, modes of encryption, algorithms, and the underlying architecture that enables secure communication between users and servers through digital certificates and Public Key Infrastructure is required.

Position Requirements:

Bachelor’s degree or foreign equivalent degree in Computer Science, Information Security, Information Technology or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skill(s): (1) in cloud security architecture, virtual private networks (VPN), SSL/TLS protocols, or public key infrastructure (PKI); (2) Providing Linux or Windows operating systems administration; (3) networking concepts including HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN; (4) experience with networking tools such as traceroute, iperf, dig, or CURL; (5) programming capabilities in at least one programming language such as Python or Java; (6) experience in technical problem solving, security incident response, customer communication, or technical documentation.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $120,141/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000