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Description

Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle, WA

Multiple Positions Available:

1. Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
2. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
3. Responsible for staying current and continuously learning groundbreaking technologies.
4. Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
5. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
6. Help coach/mentor new team members.
7. Conducting External Interviews for Hiring new talent, Conducting instructor led trainings for new hires
8. As a Subject Matter Expert for AWS MSK service, Help Customers in Evaluating and Analyzing their setup along with recommendations via SpecReqs.
9. Responsible for Conducting Quality Checks of Support Cases as Q+ Champion.
10. Involvement in Various Support-related Projects around GenAI, automation and creation of labs for new hires.
11. 100% telecommuting permitted, work may be performed from anywhere in the U.S.
(40 hours / week, 8:00am-5:00pm, Salary Range $100,693.00/year to $ 160,000.00/year)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation