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Description

About the Team: Operations Technology Solutions (OTS) is a global organization within Amazon that designs, builds, deploys, and maintains mission-critical infrastructure supporting Amazon's operations network. Within OTS Supply Chain, the Supplier Performance, Intelligence, Risk & Excellence (SPIRE) team transforms how we manage supplier performance and compliance — turning fragmented processes into scalable, data-driven systems that improve quality, reduce delays, and drive measurable cost avoidance.

About the Role: We are looking for a detail-oriented, analytically driven Supply Chain Manager to support the execution of supplier performance programs within the SPIRE team. In this role, you will contribute to initiatives that improve On-Time In-Full (OTIF) delivery, supplier reporting compliance, and lead time accuracy across our global supplier network. You will work closely with senior supply chain managers, cross-functional partners, and suppliers to implement standards, track performance, and surface insights that drive continuous improvement.

Key job responsibilities
- Support the design and rollout of supplier performance standards, including reporting requirements (ASN, lead times) and accountability frameworks
- Analyze supplier delivery data to identify trends, root causes, and improvement opportunities — with a focus on OTIF, lead time accuracy, and promise date adherence
- Contribute to the development and maintenance of supplier scorecards, KPI tracking tools, and performance dashboards
- Assist in building and refining lead time standards using historical delivery data
- Partner with cross-functional teams (Procurement, Planning, Operations) to validate data quality and ensure consistent performance measurement
- Draft and maintain documentation including standard operating procedures, supplier communication templates, and process playbooks
- Participate in supplier engagement activities, including performance reviews and corrective action follow-up