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Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Amazon Connect is seeking an SDM to drive our next phase of innovation in forecasting, capacity planning, and agent scheduling, creating toolsets to help customers automate schedule management for their large agent forces, while optimizing agent efficiency, performance, improving agent experiences.

The Role: As an SDM for Forecasting, Capacity Planning, and Agent Scheduling, you'll lead a high-impact software engineering team driving Connect's workforce management product. You'll help businesses to get the most out of their workforces, by automating and optimizing agent schedules.

Key job responsibilities
- Drive technical strategy, design, development, deployment, and operations for new and existing AWS services working alongside Amazon Connect.
- Lead and mentor multiple software engineers.
- Collaborate with senior leadership and cross-functional teams to define product vision, roadmap, and create impactful solutions.
- Build and grow high-performing teams.
- Drive architectural decisions for large-scale, highly available cloud services.
- Ensure operational excellence and compliance with industry standards.
- Manage multiple concurrent programs and projects in an intrapreneurial environment.
- Foster a culture of innovation, inclusion, and technical excellence.
- Solve complex challenges that healthcare organizations face today through innovative use of cloud and AI technologies.

About the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.