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Description

Employer: Amazon.com Services LLC
Position: Sr Manager, Program Management AMZ1050.15
Location: Austin, Texas

Multiple Positions Available:

1. Analyze demand forecasts and formulate supply plans to meet required capacity and service levels across logistics support operations in Amazon's marketplaces. Adjust business needs across seasonal fluctuations, recruit and train a team of support specialists and launch new markets as Amazon's logistics support operations expand globally.
2. Design metrics and business intelligence dashboards that allow to track operational performance against planned forecasts for each of Amazon's marketplaces with logistics support operations
3. Build and / or configure tools to improve productivity and quality for logistics support operations. These tools encompass software suites for case management, project management, forecast modeling, performance tracking and business intelligence analysis
4. Formulate policies and standard operations procedures for critical support operations in all marketplaces where Amazon has logistics operations
5. Research and benchmark efficacy of logistics operations, support needs and economic value to devise program strategy
6. WW senior stakeholder management across Amazon customer service and logistics teams
7. Coordination of tactical execution of devised strategy and expansion plans.
8. Formulate Quality Assurance standards, implement audit mechanisms with associated requirements such as processes, tools, metric reporting.
9. Formulate technology and tooling requirements to run support operations globally, create Business Requirement Documents and economic value analysis for new technology investment.
10. Manage direct reports including Sr. Program Managers, Quality
Analysts/Sr. Quality Analysts, and Program Specialists
11. Domestic or international travel up to 20% to perform role responsibilities may be required

(40 hours / week, 8:00am-5:00pm, Salary Range $ 151,400/year to $ 204,800/year)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation