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Description

Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext
Location: Dallas, TX

Multiple Positions Available:

Provide advanced remote technical support to customers by
responding to difficult technical inquiries related to large and
production critical issues to propose solutions to and/or resolve root
causes of cloud network and/or system issues. Lead and oversee
documenting all varieties of corner case scenarios and troubleshooting
of workflows in AWS internal knowledge databases, and create
tutorials, how-to videos and other technical materials for the AWS
customer community. Navigate and configure complex Linux/Windows
systems and troubleshoot difficult issues. Apply advanced knowledge
of information science and technology to perform difficult network
troubleshooting of Amazon services using tools and technologies,
including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN,
traceroute commands, iPerf, dig commands, and/or cURL. Execute
migrations of existing on-premise environments to AWS Cloud, grow
clients' existing cloud architecture by onboarding them onto new AWS
services and provide maintenance support by providing complex
technical assistance. Analyzing product and reports on support
performance metrics to measure support success, service
performance and drive customer facing platform improvements. Acts
as a liaison between service development team and support
engineering team, communicating customer feedback through tech
sync meetings for product and service improvement. Participate in bug
bash events to identify straightforward bugs and improve
documentation to support overall customer experience. Execute
customer code assessments and support customers in code
development to deploy customer applications on the AWS cloud.

(40 hours / week, 8:00am-5:00pm, Salary Range $113818 - $160000)

Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation