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Description

We're on the lookout for the curious — those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high-impact, leader you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. Join us and define tomorrow.
The Area/Shift Manager is a tactical management position based at an Amazon Fulfilment Centre, responsible for leading teams of 50–70 employees, ranging from T1 Associates to T3 Operations Supervisors. This role combines hands-on leadership with strategic process improvement, requiring managers to lead by example while ensuring safety, quality standards, and operational excellence across all FC functions — including Pick, Pack, Rebin, and Ship Dock operations.

Base Salary Range : 80,000 - 88,000 AUD per year

Key job responsibilities
• Take ownership of running a major department within the Fulfilment Centre, managing all operational processes from monitoring and control to team leadership
• Drive proactive team engagement through daily stand-ups, roundtables, and regular performance check-ins with associates and supervisors
• Measure and ensure sufficient staffing and capacity across process paths to support peak-time fulfilment demands
• Assist and work alongside Operation Manager to review performance appraisals of Operations Supervisors, and mentor them for efficient FC operations
• Continuously improve throughput across FC process paths and sustain a high level of fulfilment performance
• Understand different process paths and quality metrics to ensure customer orders are picked, packed, and shipped quickly, accurately, and cost-effectively
• Review and analyse data reports to identify performance bottlenecks and implement targeted improvements
• Research and apply formal process control and improvement mechanisms such as Kaizen and Lean techniques
• Ensure compliance with safety standards and quality requirements across all FC departments
• Deliver results while recommending improvements to tools, processes, and team workflows
• Work independently on both day-to-day FC operations and continuous improvement projects