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Sr. Program Manager, Latam Enforcements
Amazon
Operations
Mexico City, Mexico
Posted on Mar 10, 2026
Description
LatAm SX team is seeking for a Program Manager based in Mexico City, MX. This role offers the opportunity to participate in projects with high visibility across many different Amazon teams. This person will be responsible for analyzing systemic friction for Amazon selling partners and reflecting Amazon policies and standards. They will work closely with the LatAm SX team to improve existing processes related to seller enforcements, and will work autonomously to increase enforcement transparency and accuracy. They will also partner with other marketplaces to find regional synergies and best practices, being a voice to define program and product priorities for LATAM.
Core responsibilities:
• Lead and execute multiple strategic enforcement programs across the organization
• Drive cross-functional collaboration and influence senior leadership and stakeholders organization-wide to align enforcement initiatives with business objectives
• Develop and implement innovative enforcement frameworks, methodologies, and process improvements
• Make decisions on complex enforcement cases and escalations
• Define and track key performance metrics to measure enforcement program effectiveness, success rates, and framework adoption across the network
• Mentor team members and champion operational excellence by developing talent and delivering training on enforcement best practices and continuous improvement
About the team
About the team
Inclusive and Diverse: We embrace our differences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, reminding members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance: We believe striking the balance between personal and professional life is critical to life-long fulfillment.
Mentorship & Career Growth: We believe supporting new members is critical for team-wide success. We celebrate knowledge sharing and mentorship. We strive to assign projects based on what will help each team member develop into a better-rounded professional.