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Description

Are you interested in accelerating a growing business? Part of the Amazon Payments organization, Amazon's fast-growing Gift Cards (GC) business significantly contributes to the company's profitability. Within Gift Cards, the Branded Gift Cards team is responsible for managing Specialty Gift Cards (e.g. Starbucks, GAP) and aspires to have the largest selection of gift cards on Earth, from national brands to local neighborhood businesses.

This is an exciting opportunity for a high-performing, customer-centric, and data-driven Supply Chain Manager in the North America Branded Gift Cards team. As a Strategic Supply Chain Manager you will own defining and executing a Supply Chain Roadmap for Branded Gift Cards. You will collaborate with a team of Product, Vendor, and Marketing Managers to drive process improvements for the vendors with a goal of maximizing product availability and operational excellence. In this critical role, you are going to help define Supply Chain to align it with Amazon procurement systems while collaborating with vendors. This role will also support the US and CA vendor and marketing managers, leading implementation of special projects, and helping team scale operations while providing best in-class vendor and customer experience. This role will partner with cross functional teams to support strategic growth initiatives.

We are looking for a candidate who brings enthusiasm for problem solving, is a trusted collaborator with a team player mindset, and strong attention to detail. Their exceptional collaboration and project management skills will help them navigate the unknown and build relationship with a wide range of teams (tech, geos, operations, vendors). The ideal candidate is also a hands-on analyst, helping resolving escalations, and driving projects to improve customer experience.

Strong candidates will have hands-on operations or inventory management experience and knowledge in fundamental business principles. Candidates must demonstrate the ability to succeed in managing catalog selection efficiently, identifying problems/finding solutions, and building/improving processes. The ideal candidate is able to lead and influence both internal and external teams while maintaining a customer-centric philosophy.




Key job responsibilities
Key Areas of Ownership Include:

1. Identifying and delivering improvement opportunities around demand and production planning
2. Monitoring, analyzing and owning Key Performance Indicators such as: Out of Stock rate, Total Inbound lead time, confirmation rates, including presenting insights, themes and trends to Leadership.
3. Responsible for leading process improvement efforts, including: scope alignment with local and regional business leaders, process design, data analysis, timeline management, and presenting results to senior management.
4. Own Business Reporting and Catalog and ASIN management including troubleshooting and tech /product issue resolution.
5. Build strong relationships with internal stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, drive timely decisions, and establish information sharing mechanisms. Work alongside stakeholders to define and execute actions from identification to implementation while influencing with and without authority.