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Software Development Manager, Customer Behavior Analytics
Amazon
Software Engineering, Data Science, Customer Service
Iași, Romania
Posted on Mar 10, 2026
Description
We are hiring an SDM to lead the Agentic Targeting and Traffic Insights team.
Our group is building and operating Amazon’s customer behavior analytics and targeting systems. This team charters is to invent and scale agentic analytics and targeting. You will drive diffusion of AI across our product portfolio.
Our vision is to create an AI-powered content targeting ecosystem where human and AI agents collaborate, driving efficiency across the entire lifecycle including campaign planning, execution, continuous optimization and analytics. We will enable AI agents to operate autonomously or as delegates, safely accessing our service infrastructure and human-centric tools. This will not only boost individual productivity but also unlock new levels of innovation and effectiveness across Amazon. We will also leverage AI to agnatically mine for shopping insights that can be used as a flywheel in driving better business decisions and customer experience.
You will build at scale and focus on ensuring a high bar for the end-customer experience as well as safety, security and data integrity. You will ensure that agentic actions are safe and you will build correctness and accuracy measurements and guardrails.