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Description

**We are hiring for this role in San Juan, Puerto Rico or San José, Costa Rica.**

Lead and grow a high-performing, diverse team of Solutions Architects helping customers across Central America and the Caribbean accelerate their cloud journey on AWS. You will combine technical depth with people leadership — coaching architects, shaping customer strategies, and driving meaningful business outcomes across one of the most dynamic and fast-growing regions in Latin America.

What you'll do:
- Build and develop talent. Hire, onboard, and coach Solutions Architects — developing their technical skills, customer engagement capabilities, and career growth.
- Drive customer success. Partner with sales to define and execute strategies that accelerate AWS adoption across a diverse customer base, from enterprise to emerging businesses.
- Lead with technical credibility. Contribute to architecture discussions, guide complex solution designs, and represent your team's technical perspective with customers and executives.
- Scale knowledge. Foster a culture of knowledge sharing — whitepapers, best practices, and technical content that multiplies your team's impact across the region.
- Connect the dots. Act as the bridge between customers, AWS service teams, marketing, and professional services to deliver integrated solutions.

What we're looking for:
- Proven experience managing customer-facing technical teams, ideally Solutions Architects or similar roles.
- Strong technical foundation in cloud architecture and large-scale computing solutions, with hands-on experience you keep current.
- A track record of developing people — you take pride in seeing your team grow and succeed.
- Comfort operating in a diverse, multicultural environment; experience with Central America or Caribbean markets is a plus.
- Excellent communication skills across all levels — from engineers to C-suite.
- Bias for action, high ownership, and the ability to thrive in ambiguity.

Key job responsibilities
- Lead, coach, and grow a team of Solutions Architects across Central America and the Caribbean, fostering technical excellence and customer impact.
- Partner with sales leadership to develop and execute regional go-to-market strategies that accelerate AWS adoption across enterprise, mid-market, and public sector customers.
- Drive customer engagement at the executive level, translating complex technical architectures into clear business value.
- Hire and develop diverse technical talent, building an inclusive team culture that reflects the communities we serve.
- Champion knowledge sharing across the SA community — best practices, reusable assets, and technical content that scale the team's reach.
- Represent the team's voice in cross-functional forums with service teams, marketing, and professional services.

A day in the life
No two days look the same. You might start with a 1:1 coaching session with an architect preparing for a C-suite presentation, then join a customer workshop on cloud migration strategy, and close the day reviewing a hiring loop or contributing to a regional business review. You operate at the intersection of technology, people, and business — always asking: how do we make our customers and our team better today?

About the team
We are a diverse, inclusive team of cloud builders passionate about transforming how businesses in Central America and the Caribbean leverage technology. We operate with a long-term mindset, invest in each other's growth, and measure success by the impact we create for our customers and communities.

AWS is committed to a diverse and inclusive workplace.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.