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Description

Music Subscription and Identity org acts as the backbone of Amazon Music by powering the identity, subscription, and payments systems that underpin growth, retention, and profitability. We undertake Amazon-wide initiatives which are foundational to Music's long-term growth.

Identity org will unify customer identity across Amazon, reshaping how customers and households share content and benefits. For Music, this ensures seamless access across Alexa, Prime, and AMU. We will deliver child and teen profiles that are compliant, safe, and trusted.

Subscription org will support Music's launch in new countries and expand our acquisition funnels improving payment parity and building efficient purchase flows. We will deepen our lifecycle strategy, ensuring customers find value from their first play through last mile. Personalization will improve early-use stickiness, cancellation flows will evolve into benefit-rich retention moments, and payments will become more resilient to prevent involuntary churn.

We are seeking an experienced Principal Technical Program Manager to lead complex, cross-functional initiatives that drive significant business impact. This role requires a strategic leader who can navigate ambiguity, influence senior stakeholders, and deliver results at scale across multiple organizations. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined.

You effectively partner with all levels of leadership. You are adept at building consensus. You are able to represent, verbally and in writing, complex decisions, technical trade-offs, and potential solutions clearly to leaders up to 3 levels above to help them understand the decisions they have to make and what options they have. You influence organization priorities, system owners, business, and technology direction. You manage cross-functional communication to ensure all stakeholders are informed and needs aligned. You recognize when current programs are susceptible to prior technology failure patterns and actively steer teams to avoid repeating these failures. You know when a design or solution requires additional technical guidance (e.g., from senior engineers or subject matter experts). You show excellent judgment in driving executive-level escalations. You deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.

About the team
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.