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Description

The Amazon Device Offline Sales & Marketing (OSM) Team seeks a results-oriented, data-driven Sales Operations Specialist to support sales and operations planning with retail partners. You'll build relationships with internal teams and external partners, communicate expectations clearly, and drive operational excellence and process improvements. The ideal candidate excels at prioritizing, multitasking, and managing cross-functional projects with strong attention to detail. This role focuses on maintaining daily operations, collaborating with retail partners to optimize workflows, and leveraging AI tools to automate and scale workflows.

As a member of the NA Sales Operations (NASO) team, you'll support direct retailer accounts for Amazon Devices alongside our Account Management team. You'll manage daily sales operations, including item setup and launches, order management, promotional communication, claims processing, and metrics reporting. Success requires a strong sense of ownership, ability to build strong relationships with internal and external partners, and a results driven mindset.

Key job responsibilities
Process Improvement: Identify opportunities to optimize internal and external sales processes, ensuring maximum efficiency and scalability.

Workflow Management: Manage day-to-day sales operations tasks to ensure smooth operations and timely delivery of Amazon Devices.

Automation Solutions: Evaluate current processes and systems to identify areas for automation, and partner with NASO product managers to implement automation solutions that increase productivity and reduce manual effort.

Internal Collaboration: Work closely with cross-functional teams, including Sales, Channel Marketing, Field Sales, Finance, Logistics and Tech to align on process improvements and ensure seamless integration of sales operations with other departments.

External Engagement: Collaborate with external partners, such as vendors and distributors, to optimize processes and improve collaboration for mutual benefit.

Data Analysis: Utilize data analytics to identify trends, patterns, and opportunities for improvement, informing strategic decision-making and driving continuous optimization of sales operations.

Training and Documentation: Develop and maintain training materials and documentation for sales processes and systems, ensuring that team members are equipped to effectively utilize tools and follow established procedures.

Compliance and Quality Assurance: Ensure compliance with company policies, industry regulations, and quality standards, and implement measures to continuously monitor and improve quality in sales operations.

A day in the life
As a Sales Operations Specialist, you will be responsible for influencing and motivating internal and external partners to effectively launch, order, promote and end of life Amazon Devices. The successful candidate will be experienced at leading cross-functional projects and execute quickly across internal and external teams. They are a self-starter who can listen, form insight, and execute while defining the strategic vision for process improvement and automation across the organization. They will have a balance of earning trust of their stakeholders while executing against tight timelines. They will have a passion for technology, innovation and a willingness to challenge the status quo. A desire and ability to build a strong trusted network with stakeholder teams and external retail partners is essential to this role.

About the team
The Amazon Devices Offline Sales & Marketing team develops relationships with new and existing offline (non-Amazon) retailers to expand product selection and distribution in physical retail locations and beyond where customers can experience all of Amazon's devices and accessories firsthand in the real world. We anticipate customer and partner needs, meet our customers where they shop, and engage throughout the product lifecycle. We enable the invention and sales of new and engaging devices and services that customers around the world love. We set audacious goals and are looking for people who can help us reach and exceed them.