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Description

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners (3P and 1P). The Selling Partner Identity Verification (SPIV) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Manager with background in risk/digital fraud and vendor management/risk, to lead and manage critical and high impact vendor investigations and decisions, fostering a team culture that's passionate about using data insights to uncover bad actor trends and helping us ensure that customers make great purchase decision while enabling business growth across Amazon's vendor ecosystem

Key job responsibilities
- Leads a team of Risk Managers conducting complex vendor (1P) investigations across multiple systems

- Builds a risk mining culture and continuously challenges the status quo while emphasizing on proactive identification of bad actors

- Leads the team through effective structure, career development, performance management and Implements process improvements and operational excellence mechanisms

- Provides both tactical and strategic management, including resource allocation, goal setting, and workload balance while ensuring team success through delegation and empowerment.

- Drives execution through priority management, stakeholder collaboration, and establishing effective workflows while maintaining focus on both short-term solutions and long-term vision

- Handles escalations and communicates effectively across all levels, both verbal and in written

- Manages complex problems, handles ambiguity effectively

A day in the life
This role is focused on leading a team responsible for identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be handling the team making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible and developing mechanisms to share your observations and trends with partner teams to constantly improve detection mechanisms as this team is on the front lines of protecting Amazon customers and stopping abuse in our stores.