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Description

The Customer Safety Insights & Investigations (CS2I) team is seeking a Sr. Risk Manager to shape how Amazon discovers, interprets, and responds to emerging product safety risks. This role sits at the intersection of investigations, data intelligence, and strategic decision-making. You will work with rich, multi-source datasets across incidents, claims, and other safety indicators, and transform complex, ambiguous signals into clear insights and mechanisms that scale across Amazon’s global stores.

You will partner closely with Science and Tech teams to help refine detection logic, inform AI/ML model improvements, and influence the tools that power Amazon’s early-warning and risk identification systems. You will also contribute to senior-leadership narratives that guide prioritization, investment decisions, and long-term safety strategy.

This is a high-visibility IC role for someone who enjoys solving difficult analytical puzzles, thrives in ambiguous environments, and wants to help design the next generation of Amazon’s safety detection capabilities.

Key job responsibilities
Strategic Risk Intelligence & Early Detection
- Analyze diverse safety datasets to surface patterns, trends, and emerging risk.
- Translate ambiguous, multi-source inputs into structured insights that inform Amazon’s safety strategy.
- Build mechanisms that improve how signals are interpreted, triaged, and actioned across teams.

Investigations & Deep-Dive Problem Solving
- Conduct deep dives on complex or high-impact cases to uncover insights that guide broader safety improvements.
- Connect findings from individual cases to cross-category learnings, highlighting opportunities to strengthen safety controls and customer protections.
- Support teams in navigating ambiguous situations with clear, data-backed judgment.

Detection, AI/ML Collaboration & Predictive Insights
- Partner with Science and Tech to inform detection logic enhancements and contribute to the refinement of AI/ML risk models.
- Provide structured input that improves data quality, feature design, and predictive accuracy within safety tools.
- Identify opportunities to automate recurring analytical workflows and strengthen early-warning signals.

Executive Influence & Cross-Functional Leadership
- Prepare concise, high-judgment narratives and recommendations for VP-level and senior leadership reviews.
- Influence Product, Legal, Policy, Operations, Tech, and international partners to align on risk mitigation approaches.
- Drive clarity, prioritization, and decision-making across complex, cross-functional problem spaces.

Mechanism Building & Program Development
- Create scalable mechanisms that improve signal quality evaluation, prioritization workflows, and risk monitoring.
- Help design structures that enhance Amazon’s long-term approach to detecting and managing safety risks globally.
- Contribute to multi-year planning and strategic program roadmaps.


A day in the life
You may begin by reviewing new safety signals and spotting patterns that merit deeper investigation. Next, you collaborate with Science or Tech to refine inputs needed for a detection workflow or model improvement. Later, you partner with an investigator to synthesize insights from a recent case and translate them into a clear recommendation. You wrap up the day by drafting a leadership-facing narrative outlining risk, options, and next steps.


About the team
The CS2I team investigates serious safety incidents, interprets complex signals, and works across Amazon to drive improvements that protect customers. We operate globally and partner with Product, Tech, Science, Legal, Policy and Operations teams. We value curiosity, high judgment, strong analytical skills, and clear communication.