Find your next role

Description

Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers in places without reliable connectivity.

The Amazon Leo business operations team is looking for a Sr. Technical Account Manager to join our Global Enterprise Services organization, supporting our rapidly growing North American enterprise customer base. You will serve as the primary technical point of contact for Fortune 500 enterprises, telecommunications providers, and other organizations deploying Amazon Leo satellite connectivity across the United States, Canada, and Mexico.

This is not a sales role; instead, it offers you the opportunity to serve as the technical lead and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will provide dedicated technical support and guidance to ensure customers maintain high technical standards in their Amazon Leo service delivery, enabling them to successfully deploy, manage, and support satellite connectivity for their business operations.

Your technical acumen and customer-facing skills will enable you to effectively represent Amazon Leo within a customer's environment, driving discussions with senior leadership regarding service implementation, integration challenges, support escalations, and technical optimization. You will provide proactive technical guidance to help customers plan and implement solutions using best practices, while keeping their Amazon Leo deployments operationally healthy and resilient.

Key job responsibilities
Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery

Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards

Coordinate engineering support resources and drive technical optimization initiatives across customer deployments

Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities

Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols

Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation

Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance

Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives

Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions

Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams.

Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct and indirect customers. You will work specifically with enterprise customers, supporting Fortune 500 companies, telecommunications providers, and other organizations who deploy Amazon Leo services for their business operations.