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Description

Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Key job responsibilities
o Daily Management of shift:
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Monitor status of counts and problem solve queues
o Responsible for shift quality and associated action plans
o Preparing and implementing training and development plans for associates
o Conduct a 4M and 5S audit for the respective work stations on a daily basis
o Stand-in for Area Manager

About the team
At FCD(FC Dock) , we are currently a team of 2 Area Managers, 5 Team Leads and Process Assistants. The FCD team plays a critical role in fulfillment centre operations as the final checkpoint in the outbound process before customer orders leave the building.

Team Mission
The FC Dock team's primary mission is to ensure that customer orders are accurately shipped out on time, directly impacting customer satisfaction and the overall performance of the fulfillment center. They serve as the crucial bridge between internal fulfillment operations and external delivery networks.

Core Responsibilities
The FCD team manages several key operational areas:

Outbound Operations:

Overseeing the final stage of order processing where packages are loaded onto delivery vehicles
Managing the flow of packages from internal sorting to external carriers
Coordinating with transportation partners and last-mile delivery services
Quality & Accuracy:

Ensuring all packages are properly labeled, sorted, and staged for the correct carriers
Conducting final quality checks before shipment departure
Managing package tracking and documentation
Performance Management:

Tracking and analyzing key performance indicators (KPIs) related to Ship Dock operations
Implementing corrective actions to meet or exceed performance targets
Monitoring dock efficiency, throughput, and on-time departures
Coordination & Support:

Working closely with Inbound, Outbound, ICQA (Inventory Control & Quality Assurance), and CRET teams
Coordinating with support functions to maintain safety and operational standards
Managing labor allocation and shift operations
Team Culture
The culture emphasizes:
Operational Excellence: Maintaining the highest standards in the final step of order fulfillment
Customer Focus: Understanding that their work directly impacts delivery promises made to customers
Collaboration: Working seamlessly with multiple internal teams and external partners
Safety First: Coordinating with safety teams to ensure secure loading operations
Continuous Improvement: Regular audits (daily DDD, weekly Gemba/process audits) to identify and resolve bottlenecks
The team embodies a sense of urgency and precision, knowing they are the last line of quality control before packages reach customers' hands.