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Description

Amazon Grocery Stores is seeking a System Administrator to own the configuration, testing, and operational excellence of our UKG Workforce Central (WFC) and UKG Pro workforce management (UKG Pro WFM) platforms.

This role is critical to enabling advanced scheduling and forecasting across our retail network. You will serve as the technical expert bridging business needs with system capabilities, ensuring high availability, data integrity, and seamless integration across platforms.

This position requires deep UKG expertise, strong problem-solving abilities, and a passion for operational excellence.

Key job responsibilities
System Administration & Configuration
• Configure, maintain, and secure UKG Workforce Central and UKG Pro WFM applications, including Advanced scheduling, Forecasting and Reporting modules
• Own end-to-end solution lifecycle: requirements gathering and review, build, implementation, testing, deployment, monitoring and hyper care.
• Implement and enforce configuration management, change control, and versioning procedures to maintain system integrity
• Monitor system performance and proactively identify, troubleshoot, and resolve issues to minimize downtime

Scheduling Operations & Automation
• Own and maintain weekly scheduling jobs and auto-generated schedules, including error resolution and reprocessing
• Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
• Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions

Stakeholder Partnership & Requirements Translation
• Lead consultative sessions with stakeholders to understand business needs, communicate trade-offs, and ensure end-to-end follow-through
• Ensure all new requests are aligned with the product strategy, roadmap and enterprise business strategy
• Translate operational requirements into technical specifications and deliver scalable solutions
• Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort, and serve as SME for new store openings, location realignments, and program/pilot changes
• Document business processes, technical requirements, and implementation procedures to build reference materials

Support & Continuous Improvement
• Provide expert-level support to Business Partners via collaboration tools and ticketing systems
• Coach and mentor UKG contractors in day-to-day operations