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Description

This role will have direct ownership over large programs, new product launches, improvements to the end-to-end CX, and establishing SOPs and best practices to help scale the business. This leader will have a high degree of visibility across the organization and work across a broad group of stakeholders from product, marketing, CS, accounting, legal (and more!) to deliver results for our customers.

Key job responsibilities
· Drive continuous improvement across the end-to-end customer journey.
· Build new mechanisms to support new product launches and cross-team initiatives, as well as audit mechanisms to support post-launch
·· Communicate regular status updates to stakeholders and leadership, with an eye to looking around corners to maintain project timelines
· Identify operational gaps, build new processes with stakeholders, and create Standard Operating Procedures (SOPs)
· Leverage learnings to influence the product roadmap