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Description

We are seeking a visionary Director of Software Development to lead the evolution and scale of
Aza, Amazon's generative AI-powered employee assistant that is transforming how millions of
Amazonians work every day. In this role, you will spearhead the technical strategy and execution
for Aza—Amazon's single employee workday assistant that has achieved 65% adoption across our
global workforce in just 18 months. You'll drive the development of cutting-edge conversational AI
systems leveraging AWS technologies including Amazon Q, Bedrock, and Nova to revolutionize
employee productivity and experience across 67 countries.
You will own the product strategy, technical architecture, and software development with global
engineering teams building the next generation of Aza's capabilities. Your leadership will
transform how Amazonians access information, complete tasks, and navigate their workday
through intelligent, agentic AI systems that connect Amazon's vast knowledge ecosystem—from
Inside Amazon and Wiki to IT Services, GREF, Learn, and beyond. This role offers the unique
opportunity to partner with cutting-edge AWS teams (Amazon Q Business Suite, Bedrock), AGI
teams (Nova) and Alexa) while driving measurable business impact through AI-powered
automation and efficiency gains.

Your work will directly influence how Amazon's global workforce experiences their workday
through Aza, with opportunities to innovate in:
• Agentic AI Workflows: Build autonomous systems that proactively complete tasks and
workflows on behalf of employees, driving measurable PXT business savings
• Advanced RAG & Knowledge Systems: Enhance Aza's ability to intelligently retrieve and
synthesize information from Amazon's vast knowledge ecosystem using Amazon Q
• Multi-Agent Orchestration: Leverage AWS Bedrock to coordinate specialized AI agents that
handle complex, multi-step employee requests
• Voice & Multimodal Capabilities: Integrate Nova-powered voice interactions and expand Aza's
modalities for more natural employee engagement
• Predictive & Proactive Assistance: Build systems that anticipate employee needs before they
arise, providing just-in-time support during critical moments
• Enterprise AI at Scale: Solve unique challenges of deploying conversational AI to millions of
users across 67 countries while maintaining security, privacy, and compliance
• Cross-Amazon AI Collaboration: Partner with AWS (Amazon Q, Bedrock) and AGI teams (Nova,
Alexa) to shape the future of enterprise AI and influence product development
The successful candidate will join a forward-thinking organization at the intersection of HR
technology and cutting-edge AI innovation, with the unique opportunity to impact millions of
employees daily while working with Amazon's most advanced AI technologies and teams.
Join us in building the future of work at Amazon—where conversational AI meets employee
experience at unprecedented scale.


Key job responsibilities
• Lead AI Product & Technical Strategy: Drive the vision and roadmap for Aza as Amazon's preferred workday assistant, serving millions of Amazonians across corporate, hourly, manager, and candidate personas

• Architect Next-Generation AI Systems: Oversee architectural decisions for Aza's multi-agent orchestration platform using AWS Bedrock, RAG with Amazon Q, and Nova voice capabilities, ensuring enterprise-grade security

• Drive Agentic AI & Automation: Scale Aza's workflow automation suite to deliver measurable PXT business savings through autonomous task handling and intelligent employee support

• Scale Multi-Channel Experience: Evolve Aza's presence across A to Z homepage, Slack, mobile app, and web extension to provide seamless, context-aware assistance

• Expand Knowledge Integration: Enhance Aza's connectivity to Amazon's internal knowledge sources (Inside Amazon, Wiki, IT Services, GREF, Learn, Phone Tool) while combining internal and external data

• Partner with AWS & AI Teams: Collaborate with AWS teams (Amazon Q, Bedrock) and AGI teams (Nova, Alexa) to leverage AI innovations and influence product development

• Lead Global Engineering Teams: Direct motivated engineering teams across global locations, fostering innovation and rapid experimentation

• Drive Business Impact: Establish KPIs through PXT leadership mechanisms, demonstrating impact on productivity and efficiency

• Enable Support: Deliver personalized assistance across 250+ languages for Amazon's workforce

A day in the life
You'll lead strategic AI discussions with PXT leadership while fostering rapid innovation across your teams. Your role spans from deep technical conversations about multi-agent Gen AI architectures to driving critical business metrics and reviews. Working at the forefront of AI innovation, you'll partner with AWS teams on Amazon Q integration, collaborate with Nova on voice capabilities, and engage with Alexa engineers on conversational AI. You'll shape Aza's three-year roadmap, balance cutting-edge AI development with immediate employee value, review agentic workflow designs, and keep pulse on emerging AI technologies to enhance Aza's capabilities.

About the team
A to Z delivers centralized HR support for all Amazon employees, with Aza serving as our flagship AI assistant that revolutionizes how Amazonians access information and complete tasks. Achieving 65% global adoption in 18 months, Aza leverages AWS technologies (Amazon Q, Bedrock, Nova) to provide intelligent support across multiple platforms. Connected to Amazon's internal knowledge ecosystem and accessible via A to Z homepage, Slack, mobile, and Chrome extension, Aza is evolving from a conversational assistant to an agentic AI platform. This transformation enables proactive support, workflow automation, and personalized experiences for all Amazon personas worldwide.