Find your next role
Discover amazing opportunities across our network of companies committed to gender equality in the workplace.
US Immigration Escalations Specialist , Immigration
Amazon
Arlington, VA, USA
Posted on Dec 9, 2025
Description
Serve as US Immigration SME to resolve complex immigration escalations for Amazonians and candidates, managing difficult legal issues with external providers, internal legal, and business customers, conducting root cause analyses, and developing mechanisms to fix these defects
Key job responsibilities
• Design and implement new contacts and communications mechanisms to improve experience and reduce cost to serve
• Assess, implement and improve mechanisms to close immigration compliance risks
• Develop implementation plans to drive new service launches that meet customer experience and legal compliance bars
• Define and execute communication and change management strategies with related artifacts
• Manage and drive delivery of regular progress updates for projects and goals to partners, stakeholders and leadership to drive visibility and accountability
Monitor And Respond to Changes in Immigration Landscape
• Stay current on legal changes by monitoring relevant portals, publications and notifications
• Escalate issues and challenges that impact project delivery and/or customer experience timely
• Review project impact, and readjusting based on new legal requirements; oversee change management