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Description

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Come help the AWS Marketplace and Partner Services (AMPS) team revolutionize how software is discovered, bought, sold, and deployed in the cloud! AWS Marketplace is the premier digital catalog enabling millions of customers worldwide to find and purchase software solutions from thousands of independent software vendors (ISVs), while empowering partners to build, scale, and grow their cloud businesses on AWS.

We're seeking a Sr. Design Program Manager to architect and drive the operational strategy that enables our design and research teams to deliver impact at scale. This is a unique opportunity to own complex, ambiguous design programs in a fast-growing organization working on both sides of our marketplace—creating intuitive buyer journeys that simplify complex procurement workflows and building elegant partner tools that help ISVs manage and grow their businesses.

As a Sr. Design Program Manager, you'll be accountable for the overall strategy and execution of complex design programs from concept to delivery. You'll define program vision and objectives, establish mechanisms that scale efficiency across teams, and drive measurable improvements in customer experience, team productivity, and business outcomes. You'll work independently to scope and plan initiatives with organizational-level impact, influencing leaders across product, engineering, business development, and marketing. You must think strategically beyond tactical implementations, make trade-offs between short and long-term needs, and thrive in ambiguous environments where methodology, requirements, and feasibility may not be defined.


Key job responsibilities
- Own the strategy and execution of large, complex design programs spanning buyer and partner experiences, defining program vision, objectives, and success metrics that align with organizational goals
- Scope and deliver business-critical design initiatives end-to-end, driving and shaping the overall program strategy and roadmap in ambiguous environments where methodology and requirements may not be defined
- Work independently to gather requirements, identify appropriate resources and skills needed, map capacity against scope, and develop milestones and launch schedules to ensure timely delivery
- Create and optimize cross-team mechanisms that scale efficiency and best practices, establishing design processes and workflows that maximize team velocity and quality
- Measure and report on program progress, anticipate and resolve bottlenecks, provide escalation management, and make strategic trade-offs balancing business needs versus technical constraints
- Drive collaboration between design disciplines (UX design, user research, content design) and cross-functional partners (product, engineering, business development, marketing) throughout the program lifecycle
- Build strong relationships with stakeholders and senior leadership teams, relying on influence over authority to drive program deliverables and alignment
- Contribute to organizational planning including OP1/OP2 narratives, taking ownership of organizational goals and managing design roadmaps that support broader business objectives
- Identify long-term risks and define mitigation strategies for complex programs, proactively seeking new data and mechanisms to ensure design deliverables stay aligned with organizational objectives
- Communicate program status, strategy, and outcomes regularly with design teams, stakeholders, and executives, translating design work into measurable business impact

About the team
The AWS Marketplace and Partner Services (AMPS) UX team is a passionate, customer-obsessed group of designers and researchers dedicated to raising the bar on marketplace and enterprise B2B experiences. We work across the entire ecosystem—from buyer discovery and procurement to seller operations and partner enablement. Our creative work impacts millions of customers making critical software purchasing decisions and thousands of ISV partners building their businesses on AWS.

We operate in a fast-paced, startup-like environment with the resources and scale of Amazon. We value bias for action, collaboration, and learning from experimentation. We hire people who bring their authentic selves to work and aren't afraid to tackle complex problems. We embrace diverse perspectives, move fast in evolving environments, and champion both spoken and unspoken customer needs through objective insights.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.