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Description

The SSD ACES team is seeking a Vendor Returns Coordinator to support Removal Operations. This position is responsible for collaborating with our operational stakeholders across North America to improve Removals processes. In addition to collaborating with Fulfillment Center (FC) operations, the coordinator must build an effective working relationship with members of the World Wide Returns, ReCommerce, and Sustainability (WWR&RS), Retail and Fulfillment by Amazon (FBA) teams to develop and implement initiatives focused on new channel development and improved customer experience, while maintaining operational efficiencies. The coordinator must be well versed in the removals space, be able to communicate in a way that motivates others to take action, have experience in managing projects as well as the ability to demonstrate an attention to detail and have the ability to effectively manage, often competing, priorities.

Key job responsibilities
- React quickly and productively, serving as a resource for specific problems and undertaking the steps to resolve.
- Analyze data to troubleshoot and identify improvements to current processes.
- Build relationships and identify with stakeholders across the organization.
- Develop network training materials and process documentation.
- Uphold and maintain Removals configurations in accordance to standards.
- Support on-site FC level testing and deployment of new tools.

A day in the life
Partnering across the SSD ACES, NACF Quality, and SSD Field team to acknowledge, investigate, and resolve site escalations across the SSD Removals program. Escalations will include deep dive into shipments, site configurations, and missing packages with the goal of identifying root causes and building long-term resolutions.