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Description

Amazon Global Selling (AGS) has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores, and supporting local sellers' success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.

The Role

The Global Selling Product & Program team in AGS collaborates with many of Amazon's global teams to support the high-growth Global Selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch, and post-launch management. As AI becomes increasingly central to our seller experience strategy, we are building AI-powered products and tools to drive seller growth and success, and support internal teams' efficiency and productivity. We are looking for a talented Senior Technical Program Manager to lead program management for all AI products and initiatives owned by our team. The ideal candidate will be responsible for overseeing the end-to-end delivery of AI-powered solutions across our organization, ensuring proper grooming and prioritization of the AI roadmap, and providing regular updates to senior leadership. This role requires strong technical acumen to understand AI/ML technologies, exceptional program management skills to drive complex cross-functional initiatives, and excellent stakeholder management abilities to align diverse teams toward common goals in a fast-paced and ambiguous environment.

Key job responsibilities
* Lead program management for all AI products and initiatives owned by the Global Selling Product & Program team, driving them from conception through launch and post-launch optimization
* Oversee and coordinate AI initiatives across the broader organization, ensuring proper grooming, prioritization, and alignment with business objectives and resource availability
* Develop and maintain comprehensive AI product roadmaps, working closely with product managers, engineering teams, and business stakeholders to define timelines, dependencies, and success metrics
* Drive cross-functional execution across engineering, product, data science, UX, business intelligence, and seller management teams to deliver AI solutions on schedule and with high quality
* Establish and maintain regular communication cadences with senior leadership, providing clear visibility into program status, risks, dependencies, and impact through data-driven updates and business reviews
* Identify and proactively mitigate risks and blockers across multiple AI workstreams, escalating appropriately and driving resolution with a bias for action
* Define and track key performance indicators for AI initiatives, establishing metrics frameworks to measure product success and business impact post-launch
* Manage stakeholder expectations and change management across internal and external teams as AI products evolve and scale to new markets and use cases
* Partner with technology teams to understand technical architectures, evaluate trade-offs, and make informed decisions on AI/ML implementation approaches
* Drive operational excellence through process improvements, documentation, and best practices for AI product development and delivery