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Description

The North American Food Safety A&M Team ensures that all Amazon Fulfillment sites meet Food Safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.

Key job responsibilities
- Audit and monitor comprehensive programs to drive food safety execution for maximum proficiency and effectiveness

- Execute rapid response protocols for food safety incidents to investigate, resolve, and document comprehensive corrective actions

- Assist with the management of complex, large-scale food safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability for timely closure while maintaining appropriate communication channels with senior leadership for critical updates and resource needs
- Demonstrate proven ability to influence and manage relationships with diverse stakeholders at all levels, from site operations to senior leadership, effectively balancing competing priorities while maintaining food safety compliance standards and driving program adherence across multiple facilities
- Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network
- Leverage deep knowledge of regulatory frameworks including Code of Federal Regulations (CFR), Food Safety Modernization Act (FSMA), and FDA guidelines to ensure audit processes and corrective actions align with current standards
- Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement

A day in the life
- Review incoming food safety incident reports and alerts
- Monitor KPI dashboards and compliance metrics
- Respond to site-level questions and concerns
- Update tracking systems for ongoing investigations
- Check email and communication channels for escalations
- Document findings and corrective actions
- Participate in daily/weekly food safety status calls
- Conduct root cause analyses for food safety incidents
- Lead cross-functional team meetings for incident resolution
- Create and review corrective action plans
- Prepare reports for senior leadership reviews
- Develop or update food safety protocols
- Train site teams on new procedures or requirements
- Conduct on-site food safety audits
- Meet with site leadership teams
- Observe food safety practices in action
- Provide hands-on guidance for improvement
- Verify corrective actions have been implemented
- Respond to critical food safety incidents
- Coordinate immediate containment actions
- Lead emergency response team meetings
- Manage stakeholder communications
- Direct investigation activities
- Oversee implementation of urgent corrective measures