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Description

As a RCES-Escalations Program Manager II in the SPTO-RCES Escalations team, you will be driving complex, high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes. In this role, you will:

Responsibilities:
Spearhead strategic initiatives to transform Seller Experience and reduce executive escalations
Own end-to-end project management from conception through implementation
Partner with R&C Product, Tech, and Operations teams across global sites
Manage critical executive-level escalations and develop scalable solutions
Lead root cause analyses and implement preventive measures

Strategic Impact:
Develop and execute strategic roadmaps for individual projects
Drive process improvements and innovative solutions
Contribute to the evolution of Registrations and Verification products and operations
Balance operational excellence with strategic initiatives while maintaining risk management standards
The ideal candidate will demonstrate exceptional leadership abilities, strong project management expertise, and strategic thinking skills. Success in this role requires independently driving high-impact decisions in a fast-paced environment.

About the team
The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon's global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience.