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Description

The Amazon Web Services (AWS) Training & Certification (AWS Tech U) team is seeking a Technical Program Manager to lead the design and development of AI focused technical training programs. The ideal candidate will require a unique blend of technical expertise, instructional design skills, and AI capabilities to create innovative and effective learning solutions for complex technical subjects while ensuring responsible and ethical use of AI technologies

In this role, with your passion for developing others, you will deliver a defined curriculum program for Amazon hires on their journey to become cloud IT professionals. This multi-modal training program (AWS Tech U) combines instructor led training, lab exercises, scenario-based project sprints, and more to develop and hone cloud based and professional developments skills. Because at Amazon we pioneer, you will need to be forward thinking and creative in your approach to addressing big challenges and embrace novel solutions. In this role, you will need to be an excellent communicator, and it is expected that you will have the ability to work well with peers and learners while using AWS tools and resources.


Key job responsibilities
• Design and develop comprehensive technical learning architectures that integrate generative AI tools and traditional learning methodologies to create adaptive, personalized learning paths while ensuring alignment with organizational goals and industry best practices.
• Leverage AI technologies to generate and customize learning content at scale, create intelligent learning pathways based on learner performance and preferences, develop AI-powered assessment tools and automated feedback systems, implement conversational AI tutors and learning assistants, and automate content localization and adaptation.
• Evaluate and implement AI-powered learning analytics to track learner progress and engagement, identify knowledge gaps and learning patterns, predict learner outcomes, generate automated performance insights, and provide data-driven recommendations for curriculum improvements.
• Collaborate with subject matter experts to define AI-augmented content creation workflows, establish quality control processes for AI-generated content, and ensure technical accuracy and learning effectiveness.
• Design and implement hybrid learning experiences that combine AI-powered adaptive learning, traditional instructor-led training, virtual labs and simulations, peer learning opportunities, and automated assessment and feedback.
• Lead innovation in learning technology by evaluating emerging AI tools and platforms, piloting new AI-enabled learning experiences, measuring the effectiveness of AI-powered solutions, and sharing best practices and learnings


About the team
AWS Global Services
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.